Our Process

Your Home ∙ Your Priorities

We understand your situation is unique. We bring a systemized approach to developing custom solutions tailored to meet your family’s needs and circumstances. Our goal really is to help make you feel right at home.

Click through the steps below to see how our process works from initial inquiry through to post-construction warranty.

Step by Step

Step 1 Are We a Good Fit?

Through the contact us form, tell us who you are, where you live, what it is about your home that doesn’t feel right. What kind of improvements you’d like to consider. When are you thinking you might like to complete a project.

From the information you provide we can quickly determine if our company is likely to be a good fit for you. If so, we’ll send you an email right away with an invitation to book a consultation to discuss your project. If not, we’ll do our best to send you some useful information about other companies or partners that might be better suited to help you.

Step 2 In-home Consultation

After an initial phone conversation, one of our experienced, knowledgeable renovation planning consultants will visit you in your home for 60-90 minutes to hear more about the challenges and issues you and your family are experiencing. We strongly encourage that both partners or other interested parties in your family are present so that we can get a clear picture of everyone’s ideas and concerns, and can answer all your questions. We’ll do a review of your property, and we’ll brainstorm together about possible solutions and strategies. We’ll share examples of relevant projects we’ve completed for others in your neighbourhood, and we’ll have a candid discussion about budget and timelines. The purpose of this meeting is to allow us both to decide whether we think we’d like to work together. If either of us feels the fit wouldn’t be right, it’s okay to say so, but if we both feel comfortable at the conclusion of the meeting we then agree to move forward with the next phase of the process, which is to enter into a conceptual design services agreement.

Step 3 Conceptual Design Agreement

For a fixed fee of typically between $4,000 and $8,000 depending on the size of the house and the nature and scale of the project being considered, we provide an in-depth exploration of different design options with you. We will help you understand what’s possible with your property, how much your project will cost, how long it will take, and whether there may be any complications obtaining city approvals.

Step 4 Team Assign & Measuring

The best-suited designer from our design team is appointed as your primary designer.

A date is established for the team to come to your home and take detailed measurements and photos of your house.

You provide us with a copy of your property survey. If you don’t have one, don’t worry – we may be able to locate one through www.landsurveyrecords.com or www.protectyourboundaries.ca. If not, we can commission a new one for you.

Step 5 Existing Plans

We prepare existing floor plans and exterior elevation drawings of your house (front, side and rear drawings of the exterior of the house) using our state of the art computer-aided design BIM drafting software.

We also prepare a site plan of your property, which combines the critical elements of the property survey with the details we’ve recorded about your building.

We do some preliminary research with the City of Toronto to ascertain the zoning regulations that apply to your property and we enter this information along with the statistics about your existing house into a zoning table as part of the drawing package.

Step 6 Design Development

With the existing plans in-hand, we schedule a preliminary design meeting with you. Attending this meeting will be the designer and the senior consultant who met with you initially. We review again in more detail all your issues, concerns and ideas for the house, your target budget and timelines, and we look at any photos, sketches or product ideas that you may want to share with us that would help the designer steer the initial conceptual plans in the right direction for you.

We schedule a follow up meeting together, typically a week or two later, to review first draft conceptual plans. Usually we’ll bring at least a couple of different plan options to review. We’ll take your feedback about the draft plans and follow up with any required variations, revisions or adjustments as required. Typically for follow up meetings, for everyone’s convenience we’ll recommend connecting via video conference online. This can be a great way to review plans together and we can even sometimes make minor plan adjustments on the fly during our video calls.

Step 7 Budget & Zoning

Once we have conceptual plans that you’re happy with, we prepare a carefully considered construction budget estimate. If the project as designed is costing more than you’re comfortable with, we can make adjustments to the design or the scope of work as required to align with your budget. We’ll repeat the above steps as required until we arrive at a solution that works for you.

If the desired plan includes any additions to the building we will prepare and submit the plans on your behalf to the City of Toronto zoning department for a zoning review. This is not a building permit application. It is a preliminary step towards a permit, where the city determines whether the proposed construction would violate any zoning or other special regulations.  If it does, they’ll provide us with the details of the variances that we would need to request from the city’s Committee of Adjustment. If there are no zoning violations then they’ll issue a document called a zoning certificate, which confirms that the proposed plans are acceptable from a zoning standpoint.

Step 8 Design Build Agreement

The next step is to enter into a design build construction agreement, where we’re making a firm commitment to each other to move ahead together with the project. We introduce you to one of our staff project managers who now works with you and our design team preparing materials for the next step in the approvals process. If we’ve determined that zoning variances will be required we’ll make application on your behalf to the Committee of Adjustment, and then we’ll get to work on the detailed technical drawings, including structural engineering, construction assemblies, details, cross sections through the building, window and door schedules and various other details required to prepare a complete package suitable for building permit application and construction. We prepare electrical and lighting plans, and where applicable we’ll develop heat loss calculations and heating design plans as required.

The project manager sets up a schedule for construction and prepares a detailed selections list for you on our project management website, to which you have 24/7 access.

Step 9 Pre-Construction

The selection list notes all the decisions and actions that we need from you in order to complete the project. We provide you with deadlines for each of these items so that you know what you have to do, and when. We provide lots of additional helpful information here such as suppliers, contacts and other resources to help you with product selections.

If you want to handle all the product, fixture and finish selections on your own, you can, but our experienced designer experts are here ready to offer you all the help you need to make the right choices, including everything down to window coverings, furniture and artwork if you wish.

Our project manager will work with you to get prepared for the project. We’ll address issues like access, neighbours, parking, fencing, protection of your finishes and landscaping, identifying any items you want salvaged during demolition. They’ll make arrangements for a portable toilet if necessary, arrange buried services locates, work through Ministry of Labour requirements to check for hazardous materials like asbestos, and will address any requirements for tree protection.

Step 10 Construction

The fun begins now as our team of professional renovators and speciality tradespeople perform their work in an organized, safe, supervised, tidy manner. Our project manager coordinates all the necessary personnel to execute the work. They arrange for necessary inspections at the required intervals and ensure that the work follows the plans and the schedule. They will communicate with you frequently – typically at least once a day to let you know what’s happening and address any questions or concerns you may have. They prepare monthly cost reports to keep you up to date on any elements of the project that are being provided on an allowance (cost-plus basis).

Step 11 Post-Construction

As we reach the end of construction we work with you to make any necessary adjustments, deficiency corrections and help you get acclimated to your newly improved home. Sometimes there can be little issues that arise as the house settles, and as humidity and temperature levels change through the first year after construction. We’re ready to come back promptly and address these as required.

We stand behind our work with a no-nonsense, complete four year warranty on everything we do. Our reputation for prompt, responsive warranty support has been one of the key factors in the success of our company. We don’t want you to forget about us, and we promise we won’t forget about you after the work is finished. We want to be your design build partners for life!

Are We a Good Fit?

Step 1

In-home Consultation

Step 2

Conceptual Design Agreement

Step 3

Team Assign & Measuring

Step 4

Existing Plans

Step 5

Design Development

Step 6

Budget & Zoning

Step 7

Design Build Agreement

Step 8

Pre-Construction

Step 9

Construction

Step 10

Post-Construction

Step 11